At LocalCollectionBD, we value our customers and strive to provide the best shopping experience. If you need to exchange a product or have a complaint regarding your purchase, please review our policy below.

1. Exchange Policy

  • Items are eligible for exchange within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging with all accessories and tags attached.
  • Exchange is only applicable for defective, damaged, or incorrect items received.
  • If the requested exchange item is out of stock, we will offer an alternative product or store credit.
  • Customers are responsible for the shipping costs of returning the product unless the exchange is due to our error.

2. Complaint Policy

We take complaints seriously and aim to resolve any issues promptly. If you have a complaint about your order, follow these steps:

  1. Contact Us: Reach out to our support team via email at support@localcollectionbd.com or call us at +8801871-473903.
  2. Provide Details: Share your order number, product details, and a clear description of the issue, along with photos if applicable.
  3. Resolution Process: Our team will review your complaint and provide a solution within 3-5 business days.
  4. Possible Resolutions: Depending on the issue, we may offer a replacement, refund, or store credit.

3. Non-Exchangeable & Non-Refundable Items

  • Customized or personalized items.
  • Clearance or discounted products.
  • Items that have been used or damaged after delivery.
  • Complaints made beyond the 7-day window.

4. How to Initiate an Exchange or Complaint?

  • Email us at support@localcollectionbd.com with relevant details.
  • Call our customer support at +8801871-473903 during business hours.
  • Visit our office if required (address details available upon request).

We appreciate your trust in LocalCollectionBD and are committed to providing the best service possible!