At LocalCollectionBD, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return and refund policy under the following terms:

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging with all accessories and tags attached.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain items, such as customized or clearance products, are non-returnable.

2. Return Process

  1. Contact Us: Email us at support@localcollectionbd.com or call +8801871-473903 with your order details and reason for return.
  2. Approval & Instructions: Our team will review your request and provide return instructions.
  3. Shipping the Item: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Inspection & Approval: Once we receive the item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • If you have not received your refund within the expected timeframe, please contact us for assistance.

4. Exchange Policy

  • We allow exchanges for defective or incorrect items.
  • Exchanges follow the same process as returns, and the replacement product will be shipped once the returned item is received and inspected.

5. Non-Refundable Items

  • Clearance or discounted products.
  • Used or damaged items not due to shipping issues.
  • Items returned beyond the 7-day return window.

6. Contact Us

For any queries or assistance regarding returns and refunds, feel free to reach out to us:
📧 Email: support@localcollectionbd.com
📞 Phone: +8801871-473903
📍 Address: Durgabari Bilpar, Munshiganj Sadar-1500 Munshiganj, Dhaka, Bangladesh

We appreciate your trust in LocalCollectionBD and are here to provide the best shopping experience!